Returns, exchanges
& refunds.

About this policy

We want every customer to receive products that are accurate, complete, and in good condition. This Return, Exchange & Refund Policy explains when an item may be returned, replaced, repaired, or refunded.

This policy does not limit any rights or remedies available to consumers under applicable Philippine laws, including the Consumer Act of the Philippines and the Internet Transactions Act.

Request a return

Customers must notify us of a return request within 7 calendar days from the date the order is delivered, unless a longer period is required by applicable law or by a manufacturer's warranty.

Contact us at:

Email: wildter1995@gmail.com

Order Number: Required when requesting assistance.

Please provide a short description of the issue and, when reasonably available, photos or videos showing the condition of the product.

Damaged, incorrect or defective items

You may request assistance if the product you received:

• arrived damaged;
• is defective or malfunctioning;
• is materially different from the description, specifications, photos, size, quantity, or model stated on our website;
• is the wrong item;
• is missing advertised parts or accessories; or
• otherwise fails to conform to the order.

Depending on the circumstances and applicable consumer law, we may provide an appropriate remedy such as:

repair, replacement, exchange, refund, or another mutually agreed solution.

For valid claims caused by a defect, incorrect fulfillment, or another issue attributable to us, we will cover reasonable return-shipping costs.

Products must be returned to us when required for a replacement or refund, unless return is impossible or otherwise handled differently under applicable law.

Clothing: change-of-mind returns

As an additional store benefit, we may accept change-of-mind returns for eligible clothing items within 7 calendar days of delivery.

To qualify, the clothing must:

• be unworn except for reasonable fitting;
• be unwashed;
• be free from stains, odors, makeup, perfume, pet hair, or damage;
• have all original tags attached;
• include its original packaging; and
• be in resalable condition.

For approved change-of-mind returns:

The customer is responsible for return-shipping costs.

Original shipping charges are generally non-refundable for change-of-mind returns.

Change-of-mind returns are a voluntary store benefit and do not affect legal remedies available for defective or non-conforming products.

Jewelry returns

Jewelry may be returned for change of mind only when specifically indicated as return-eligible and when it is:

• unused and unworn;
• in its original condition;
• accompanied by all packaging;
• accompanied by any certificate, authenticity card, warranty card, or accessories supplied with the item; and
• returned with security seals or tags intact, where applicable.

For hygiene, authenticity, and fraud-prevention reasons, the following are generally not eligible for change-of-mind returns:

• earrings that have been worn or removed from sealed hygienic packaging;
• customized jewelry;
• engraved jewelry;
• resized jewelry;
• personalized products; and
• products altered at the customer's request.

This restriction does not apply when an item is defective, incorrect, misrepresented, or otherwise covered by consumer-protection law.

Electronics returns

Electronics returned because of a defect or incorrect order should include, where reasonably possible:

• the original product;
• charger or power supply;
• cables;
• accessories;
• manuals;
• warranty cards; and
• original packaging.

The product's serial number, IMEI, model number, or other identifying number must match our sales and shipment records.

We may inspect returned electronics before determining the appropriate remedy.

For security and fraud prevention, we record serial numbers and may photograph or video high-value electronics before shipment.

Damage, misuse and warranty exclusions

Subject to applicable consumer law and warranty rights, returns or warranty claims may be denied when an issue is caused by circumstances such as:

• accidental or physical damage occurring after delivery;
• liquid damage occurring after delivery;
• misuse or abuse;
• improper installation;
• incompatible third-party modifications;
• unauthorized repairs;
• overclocking or modification beyond manufacturer specifications;
• tampering with serial numbers or warranty seals where legally relevant; or
• damage caused by improper voltage, power source, or accessories.

We will not use this section to deny responsibility for a product that was already defective or non-conforming when supplied.

Items excluded from voluntary returns

Unless defective, incorrect, or otherwise protected by law, the following may not qualify for voluntary change-of-mind returns:

• personalized or customized products;
• engraved jewelry;
• worn jewelry subject to hygiene concerns;
• used personal-care or hygiene-sensitive items;
• software or digital codes that have been redeemed;
• items marked Final Sale before checkout;
• products damaged after delivery through customer misuse;
• products with missing components caused by the customer; and
• products returned in a substantially different condition from how they were delivered.

A Final Sale designation does not remove a customer's rights regarding defective, incorrect, or misrepresented products.

How to send a return

Before shipping a product back, please contact us first.

Once a return request is reviewed, we will provide:

• approval or further instructions;
• the return address;
• any courier instructions; and
• a return reference number when applicable.

Customers should not send returns to another address without authorization because this can delay processing.

Who pays return shipping?

If the return is caused by:

Defect, damage, incorrect item, missing item, or our fulfillment error:

We will cover reasonable return-shipping costs.

Customer change of mind:

The customer pays the return-shipping cost.

Whenever possible, please use a tracked courier service.

Return inspection

Returned products may be inspected after arrival.

Inspection is used to verify:

• product identity;
• serial or IMEI number;
• completeness;
• condition;
• reported defect;
• signs of accidental damage or misuse; and
• whether accessories and packaging are included.

We will not reject a legitimate consumer claim merely because original packaging is unavailable if doing so would improperly restrict rights provided by Philippine law.

Refund processing

Once a refund is approved, we will process it using the original payment method whenever reasonably possible.

Please allow approximately 5–10 business days after approval for us to initiate the refund.

Banks, credit-card issuers, e-wallets, and payment processors may require additional time before the amount appears in the customer's account.

Any legally required refund timeframe will take priority over this estimated processing period.

Replacements

If an approved replacement product is available, we may ship the replacement after receiving or verifying the returned product.

If the same product is unavailable, we may offer:

• another equivalent product;
• store credit if the customer agrees; or
• a refund, as appropriate.

We will not force a customer to accept store credit where a refund or other remedy is legally required.

Clothing size exchanges

We may offer one size exchange for eligible clothing, subject to stock availability.

The clothing must meet the same conditions required for a change-of-mind return.

For a size exchange not caused by an error on our part, the customer may be responsible for shipping expenses.

If we shipped the wrong size, we will cover the reasonable return and replacement shipping costs.

Damaged parcels

If a parcel appears visibly damaged upon delivery, customers should photograph the exterior packaging and product as soon as reasonably possible.

If safe and practical, please keep:

• the courier pouch or box;
• shipping label;
• protective packaging; and
• damaged product.

These materials can help us investigate the claim with the courier.

An unboxing video may be helpful evidence, but we do not require an unboxing video as the sole condition for exercising legitimate consumer rights.

Lost shipments

If tracking indicates that an order was lost before delivery, please contact us.

We will coordinate with the courier and determine an appropriate remedy, which may include replacement or refund depending on the circumstances.

Customers will not be held responsible for loss occurring before lawful delivery when the loss was not caused by the customer.

Refused or unclaimed orders

For orders refused or left unclaimed without a valid defect, shipping, or fulfillment issue, we may deduct actual unrecoverable delivery or return-to-sender charges from any voluntary refund, where permitted by law.

This does not apply where refusal was caused by:

• incorrect goods;
• damaged goods;
• misleading description;
• unauthorized charges; or
• another valid seller-side issue.

Order cancellation

Customers may request cancellation before an order has been packed or handed to the courier.

Once an order is already in transit, cancellation may be subject to applicable courier charges and Philippine law.

Manufacturer warranties

Some electronics may include a separate manufacturer's warranty.

Where applicable, warranty information will be stated on the product page or included with the product.

A manufacturer's warranty is in addition to, and does not automatically replace, consumer rights that may apply against the seller.

Preventing return fraud

We reserve the right to investigate suspected return fraud, including:

• returning a different item;
• switching serial numbers;
• returning counterfeit substitutes;
• falsely reporting missing products;
• deliberate product damage;
• repeated abuse of voluntary return privileges.

Where fraud is reasonably established, we may decline voluntary return privileges, suspend an account, or take other lawful action.

This provision will not be used to interfere with legitimate consumer complaints or statutory remedies.

Your privacy

Personal information submitted during a return, refund, warranty, or dispute will be handled in accordance with our Privacy Policy and applicable Philippine data-protection laws.

Contact Customer Care

For return, exchange, warranty, or refund questions, contact:

Email: wildter1995@gmail.com

Please include your order number when contacting us.